> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pingback.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans

> Compare PingBack's Free, Mini, and Pro plans to find the right fit for your team.

PingBack offers three plans — **Free**, **Mini**, and **Pro** — so you can start for nothing and scale as your support needs grow. Every plan includes access to the core inbox, real-time messaging, and the web widget.

## Plan comparison

| Feature                                | Free           | Mini       | Pro        |
| -------------------------------------- | -------------- | ---------- | ---------- |
| Price                                  | \$0/month      | \$15/month | \$35/month |
| Additional agents                      | 0 (owner only) | 2          | 5          |
| Channels                               | 1              | 3          | 100        |
| Messages/month                         | 250            | 2,500      | 25,000     |
| KB articles                            | 5              | 25         | 1,000      |
| Max file size                          | 2 MB           | 10 MB      | 50 MB      |
| AI auto-reply                          | No             | Yes        | Yes        |
| Omnichannel (WhatsApp, Telegram, etc.) | No             | Yes        | Yes        |

## Plan details

### Free

The Free plan is designed for solo operators getting started with PingBack. You get the web widget, up to 250 messages per month, and a 5-article knowledge base — all at no cost. You're the only agent on the account; the Free plan does not support inviting additional team members.

### Mini — \$15/month

Mini is built for small support teams. You can invite up to 2 agents, connect up to 3 channels (including social channels like WhatsApp or Telegram), and handle up to 2,500 messages per month. AI auto-reply is included, so Theo can draft responses from your knowledge base automatically.

### Pro — \$35/month

Pro is for growing support teams that need scale. You get up to 5 agents, 100 channels, 25,000 messages per month, and file uploads up to 50 MB. Like Mini, AI auto-reply is fully enabled.

<Note>
  The Free plan only supports the web widget channel. Upgrade to Mini or Pro to connect WhatsApp, Telegram, Instagram, X, and email.
</Note>

<Tip>
  Ready to upgrade? See [Upgrading](/billing/upgrading) for step-by-step checkout instructions.
</Tip>