> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pingback.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to PingBack

> Centralize every customer conversation — web chat, WhatsApp, Instagram, Telegram, X, and email — in one inbox with AI-powered assistance.

PingBack brings all your customer conversations into a single, fast inbox. Your team handles messages from every channel without switching tabs, while the AI assistant Theo drafts replies and surfaces answers from your knowledge base automatically.

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" href="/quickstart">
    Create your account, set up your first channel, and send your first message in minutes.
  </Card>

  <Card title="Authentication" icon="key" href="/authentication">
    Learn how to obtain and use a Bearer token to make authenticated API requests.
  </Card>

  <Card title="Channels" icon="plug" href="/channels/web-widget">
    Connect WhatsApp, Telegram, Instagram, X, email, or embed our web widget.
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/auth/overview">
    Explore the full REST API with request and response examples.
  </Card>
</CardGroup>

## What PingBack does

* **Omnichannel inbox** — every conversation from every channel lands in one place.
* **AI replies** — Theo reads your knowledge base and drafts context-aware replies so your team can respond in one click.
* **Live chat widget** — embed a branded widget on your website with no code beyond a script tag.
* **Real-time updates** — messages, typing indicators, and delivery receipts update instantly via Socket.IO.
* **Team management** — invite agents, assign conversations, and see who's online.
* **Analytics** — track volume, resolution rate, response times, and top-performing agents.

## How to get started

<Steps>
  <Step title="Create an account">
    Register at `POST /api/v1/auth/register` or use the PingBack dashboard. Then log in to receive your Bearer token.
  </Step>

  <Step title="Create your workspace">
    Call `POST /api/v1/auth/business/create` with your business name to set up your organization.
  </Step>

  <Step title="Connect a channel">
    Add a web widget, WhatsApp, Telegram, or any other channel under **Settings → Channels**.
  </Step>

  <Step title="Invite your team">
    Use `POST /api/v1/team/invite` to bring agents into your workspace and start handling conversations together.
  </Step>
</Steps>