# PingBack

## Docs

- [Knowledge Base](https://docs.pingback.live/ai/knowledge-base.md): Build a knowledge base that Theo uses to answer customer questions accurately.
- [Theo AI](https://docs.pingback.live/ai/theo.md): Theo is PingBack's AI assistant that drafts replies, searches your knowledge base, and escalates to human agents when needed.
- [Analytics Overview](https://docs.pingback.live/api-reference/analytics/overview.md): Retrieve a summary of your support performance over the last 30 days.
- [Login](https://docs.pingback.live/api-reference/auth/login.md): Authenticate with your credentials and receive a Bearer token.
- [Get Auth Context](https://docs.pingback.live/api-reference/auth/me.md): Retrieve the authenticated user's profile and business context.
- [Auth Overview](https://docs.pingback.live/api-reference/auth/overview.md): PingBack uses JWT Bearer tokens for authentication.
- [Register](https://docs.pingback.live/api-reference/auth/register.md): Create a new PingBack user account.
- [Create Channel](https://docs.pingback.live/api-reference/channels/create.md): Connect a new messaging channel to your business.
- [List Channels](https://docs.pingback.live/api-reference/channels/list.md): Retrieve all channels configured for your business.
- [Create Conversation](https://docs.pingback.live/api-reference/conversations/create.md): Start a new conversation on behalf of a customer.
- [Get Conversation](https://docs.pingback.live/api-reference/conversations/get.md): Fetch a single conversation with its full message history.
- [List Conversations](https://docs.pingback.live/api-reference/conversations/list.md): Get a paginated list of all conversations for your business.
- [Send Message](https://docs.pingback.live/api-reference/conversations/messages.md): Send an agent reply in a conversation.
- [Resolve & Close](https://docs.pingback.live/api-reference/conversations/resolve.md): Mark a conversation as resolved or closed.
- [Create Article](https://docs.pingback.live/api-reference/kb/create.md): Add a new article to your knowledge base.
- [List Articles](https://docs.pingback.live/api-reference/kb/list.md): Retrieve all knowledge base articles for your business.
- [Invite Agent](https://docs.pingback.live/api-reference/team/invite.md): Add a team member to your organization by email.
- [List Members](https://docs.pingback.live/api-reference/team/members.md): Retrieve all team members in your organization.
- [Update Status](https://docs.pingback.live/api-reference/team/status.md): Set your agent availability status.
- [Create Widget](https://docs.pingback.live/api-reference/widget/create.md): Create a new support widget for a website domain.
- [Get Widget](https://docs.pingback.live/api-reference/widget/get.md): Fetch widget configuration by ID for embedding in your website.
- [Authentication](https://docs.pingback.live/authentication.md): PingBack uses JWT Bearer tokens. Learn how to obtain your token and authenticate every API request.
- [Plans](https://docs.pingback.live/billing/plans.md): Compare PingBack's Free, Mini, and Pro plans to find the right fit for your team.
- [Upgrading](https://docs.pingback.live/billing/upgrading.md): Upgrade your PingBack plan to unlock more agents, channels, and AI features.
- [Email](https://docs.pingback.live/channels/email.md): Route inbound emails into PingBack conversations and reply directly from your inbox.
- [Instagram](https://docs.pingback.live/channels/instagram.md): Connect Instagram Direct Messages to PingBack for unified social support.
- [Telegram](https://docs.pingback.live/channels/telegram.md): Connect a Telegram bot to handle customer messages in PingBack.
- [Web Widget](https://docs.pingback.live/channels/web-widget.md): Embed PingBack's live chat widget on your website to capture customer conversations in real time.
- [WhatsApp](https://docs.pingback.live/channels/whatsapp.md): Connect WhatsApp Business to receive and reply to customer messages in PingBack.
- [X (Twitter)](https://docs.pingback.live/channels/x-twitter.md): Monitor X mentions and direct messages and respond from within PingBack.
- [Channels](https://docs.pingback.live/concepts/channels.md): Learn about the different communication channels PingBack supports and how to connect them.
- [Conversations](https://docs.pingback.live/concepts/conversations.md): Understand how PingBack organizes customer conversations, statuses, and message flow.
- [Team](https://docs.pingback.live/concepts/team.md): Manage agents, roles, and availability in your PingBack workspace.
- [Welcome to PingBack](https://docs.pingback.live/introduction.md): Centralize every customer conversation — web chat, WhatsApp, Instagram, Telegram, X, and email — in one inbox with AI-powered assistance.
- [Quick Start](https://docs.pingback.live/quickstart.md): Create your PingBack account, set up your workspace, and handle your first customer conversation.
- [Real-time Messaging](https://docs.pingback.live/realtime/socketio.md): PingBack uses Socket.IO for instant message delivery, typing indicators, and live status updates.
- [Webhooks](https://docs.pingback.live/realtime/webhooks.md): PingBack receives webhook events from connected channels to route inbound messages into conversations.