Plan comparison
| Feature | Free | Mini | Pro |
|---|---|---|---|
| Price | $0/month | $15/month | $35/month |
| Additional agents | 0 (owner only) | 2 | 5 |
| Channels | 1 | 3 | 100 |
| Messages/month | 250 | 2,500 | 25,000 |
| KB articles | 5 | 25 | 1,000 |
| Max file size | 2 MB | 10 MB | 50 MB |
| AI auto-reply | No | Yes | Yes |
| Omnichannel (WhatsApp, Telegram, etc.) | No | Yes | Yes |
Plan details
Free
The Free plan is designed for solo operators getting started with PingBack. You get the web widget, up to 250 messages per month, and a 5-article knowledge base — all at no cost. You’re the only agent on the account; the Free plan does not support inviting additional team members.Mini — $15/month
Mini is built for small support teams. You can invite up to 2 agents, connect up to 3 channels (including social channels like WhatsApp or Telegram), and handle up to 2,500 messages per month. AI auto-reply is included, so Theo can draft responses from your knowledge base automatically.Pro — $35/month
Pro is for growing support teams that need scale. You get up to 5 agents, 100 channels, 25,000 messages per month, and file uploads up to 50 MB. Like Mini, AI auto-reply is fully enabled.The Free plan only supports the web widget channel. Upgrade to Mini or Pro to connect WhatsApp, Telegram, Instagram, X, and email.