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PingBack offers three plans — Free, Mini, and Pro — so you can start for nothing and scale as your support needs grow. Every plan includes access to the core inbox, real-time messaging, and the web widget.

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Plan comparison

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Plan details

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Free

The Free plan is designed for solo operators getting started with PingBack. You get the web widget, up to 250 messages per month, and a 5-article knowledge base — all at no cost. You’re the only agent on the account; the Free plan does not support inviting additional team members.

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Mini — $15/month

Mini is built for small support teams. You can invite up to 2 agents, connect up to 3 channels (including social channels like WhatsApp or Telegram), and handle up to 2,500 messages per month. AI auto-reply is included, so Theo can draft responses from your knowledge base automatically.

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Pro — $35/month

Pro is for growing support teams that need scale. You get up to 5 agents, 100 channels, 25,000 messages per month, and file uploads up to 50 MB. Like Mini, AI auto-reply is fully enabled.
The Free plan only supports the web widget channel. Upgrade to Mini or Pro to connect WhatsApp, Telegram, Instagram, X, and email.
Ready to upgrade? See Upgrading for step-by-step checkout instructions.