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PingBack brings all your customer conversations into a single, fast inbox. Your team handles messages from every channel without switching tabs, while the AI assistant Theo drafts replies and surfaces answers from your knowledge base automatically.

Quick Start

Create your account, set up your first channel, and send your first message in minutes.

Authentication

Learn how to obtain and use a Bearer token to make authenticated API requests.

Channels

Connect WhatsApp, Telegram, Instagram, X, email, or embed our web widget.

API Reference

Explore the full REST API with request and response examples.

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What PingBack does

  • Omnichannel inbox — every conversation from every channel lands in one place.
  • AI replies — Theo reads your knowledge base and drafts context-aware replies so your team can respond in one click.
  • Live chat widget — embed a branded widget on your website with no code beyond a script tag.
  • Real-time updates — messages, typing indicators, and delivery receipts update instantly via Socket.IO.
  • Team management — invite agents, assign conversations, and see who’s online.
  • Analytics — track volume, resolution rate, response times, and top-performing agents.

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How to get started

1

Create an account

Register at POST /api/v1/auth/register or use the PingBack dashboard. Then log in to receive your Bearer token.
2

Create your workspace

Call POST /api/v1/auth/business/create with your business name to set up your organization.
3

Connect a channel

Add a web widget, WhatsApp, Telegram, or any other channel under Settings → Channels.
4

Invite your team

Use POST /api/v1/team/invite to bring agents into your workspace and start handling conversations together.