Forward support emails into the same inbox your team already uses.
Pro and ScaleConnect your support address
Open Channels / Email. Enter your support email and sender name, then save. Copy the workspace-specific forwarding address shown in the channel details.
Set up forwarding
In your email provider, forward messages from your support address to the address Pingback generated. Complete any forwarding confirmation your provider requires.
Verify receiving and sending
Send an email from a separate address to your support address. The forwarded message should appear in Inbox and verify inbound forwarding. Reply from Pingback and confirm delivery. The channel's test email checks outbound delivery only.
Disconnect safely
Disconnecting disables the channel while keeping its conversations. Remove forwarding at your email provider too. Reconnect in Channels / Email when you are ready to receive messages again.