Knowledge base
Give Theo the information it needs to answer with context.
Add a focused source
Open Theo / Knowledge base. Add a public URL, upload a supported document or paste text. Start with a small set of current support policies, product information and common questions.
Make content easy to retrieve
| Do | Example |
|---|---|
| Use descriptive headings | Returns: eligibility, deadlines and exclusions |
| Keep answers self-contained | Include the product name and conditions in each policy |
| Resolve conflicting sources | Remove an old policy before adding its replacement |
| Keep private information out | Use customer-safe documentation, not account secrets |
Wait for processing
Check each source's processing state. A source with a sync error is not ready to rely on. Review crawl previews and credit estimates before importing large sites. Re-sync sources after important content changes.