Playground
Try customer questions before you rely on Theo in a live conversation.
Ask like a customer
Open Theo / Playground. Enter a realistic question and review the answer against your source material. Add guidance when you need to test tone or support instructions.
Run three useful checks
| Question | What to check |
|---|---|
| A question covered by your sources | The answer matches the current policy and its conditions |
| A question your sources cannot answer | Theo acknowledges the gap instead of inventing a policy |
| A vague or account-specific question | Theo asks for context or offers a human handoff |
Improve the source, then retry
Check the source context provided with the result. If the answer lacks a detail, update the relevant knowledge source and wait for processing before testing again. Keep a small repeatable set of questions for future changes.